1) Technical Bids needs to be submitted online as well as in physical form, and commercial Bids will be submitted online only. 2) All the interested Bidders, who have not registered earlier with e-procurement site (https://etender.pnbnet.in), would have to register with our e-procurement site. Bidders should ensure to get themselves registered timely, at least two working days before the Hash submission date, to avoid last moment issues. 3) Bidders are advised to go through Bidders Manual available on https://etender.pnbnet.in for registration and submission of tenders. If approval of registration is pending at Bank?s end, Bidders should immediately contact Bank?s Helpdesk on telephone No. 0120-4968004/4968005 or email us at ptgstn@pnb.co.in. 4) Bidders are required to strictly submit their bids in electronic form using the e-procurement system at https://etender.pnbnet.in by using their digital certificates of class II and above (both encryption and signing). Bidders are advised to keep digital certificates (or tokens) ready at time of submission of bid. Use of Digital Certificate is mandatory for participation in e-tendering process. Bidders should ensure that Digital token has not expired or corrupted at the time of e-tendering process. 5) Bidders are advised to go through Bidders Manual for Browser settings and Java settings required for participation in the bid. Follow each & every step mentioned in Bidder Manual. If bidder still faces any problem, he/she should immediately contact Bank Helpdesk on telephone No. 011-23765468 or email us at eprocurement@pnb.co.in. 6) Bids received after closing of the bid in the e-procurement system will be auto-rejected by the system. Please note that HASH SUBMISSION and BID RE-ENCRYPTION is a mandatory activity, failing which Bank will not accept the hardcopy of Technical bid. 7) Bidders should submit bids well before time rather than waiting for last moment to avoid any technical glitches or networking issues etc at their end. 8) If bidder is shortlisted to participate in Reverse Auction (RA) and further accepted the terms and conditions of the Reverse Auction (RA), for such bidders Demo for Reverse Auction will be conducted a day before, if bidder requests for the demo. 9) If bidder is participating in the Reverse Auction, it is advised that Bidders place their bids well before time rather than waiting for auction end time to avoid any last minute glitches (or any network issues or internet response issues etc) occurring at Bidder?s end. Bidders may keep refreshing auction page to ensure that they are connected to server (via internet). 10) Bidders are requested to use a reliable internet connection (data cable/ broad band) to safeguard them-selves. Bank is not responsible for telephone line glitch, internet response issues, hardware hangs etc., at bidder?s end. 11) If Bidders have any queries, they may call us at Helpdesk Telephone No 011-23765468 from 10.00 am to 05.00 pm (except Sundays and Bank holidays). 12) Technical Bids needs to be submitted online as well as in physical form, and commercial Bids will be submitted online only. Bidders may view the details through their terminal using their e-procurement (https://etender.pnbnet.in/login#) registration login.